“Understanding the big picture is important for profitability in the service industry”
The common denominator connecting all service-oriented businesses is their most important resource: their employees. But what does that mean for managers and leaders? Managing Professional Services (MAPS) is a program specially designed for managers and leaders in the knowledge-intensive service sector. An important part of the program is giving participants a greater understanding of the big picture.
“What differentiates a financially successful service-oriented business with high profitability from an average one is the ability to build a company where everything is connected, or in other words, ensuring that there is a common thread throughout every part of the business,” explains Carl Lindeborg, program director of MAPS. “That applies to everything from the way you choose customers, who you hire and your metrics to your rewards and incentives and how you structure your business.”